Everything about getting a Felihz order to you, and sending one back. If your question is not answered here, write to us and a person will reply.
How much does shipping cost?
Free on orders over ₹1,500. Below that it is a flat ₹79 anywhere in India. The charge is shown at checkout before you pay, never added afterwards.
When does my order leave?
Orders are dispatched within 48 hours. Anything placed before 14:00 IST on a working day goes out the same day; later orders go the next working day. We do not dispatch on Sundays or public holidays.
How long does delivery take?
Metro cities — Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Pune and Kolkata — usually take 2 to 4 working days. Other cities and towns take 4 to 7 working days. Remote PIN codes can take up to 10. These are the courier's typical times rather than a guarantee: weather, strikes and festival volumes all stretch them, and we would rather say so than promise a date we do not control.
How do I track my parcel?
You get a tracking link by email the moment the courier collects it. Tracking can take a few hours to show its first scan. If it has not moved for three working days, email us and we will chase it — you should not have to.
Do you ship outside India?
Not yet. If you are somewhere else and want it, tell us where — we use those messages to decide where to open next.
Can I return it?
Unopened bottles can be returned within 14 days of delivery for a full refund of the item price. You do not have to tell us why.
How do I start a return?
- Email hello@felihz.com with your order number.
- We reply with a return label, usually the same day.
- Where the courier serves your PIN code we arrange a free pickup. Otherwise we send a prepaid label to drop off.
- Once it reaches us, the refund goes back to the original payment method within five working days.
What if my order arrives damaged?
Photograph the parcel before opening it fully and email us the same day. We replace transit damage at our cost, and we cover the freight both ways.
What if something is wrong with the product?
Leaking, damaged, short-filled, or it does not smell right: email us with a photograph and your order number, opened or not. We replace it or refund it, whichever you prefer.
Can I return an opened bottle?
Not as a change of mind — an opened bottle cannot be resold, and that is a hygiene rule rather than a technicality we hide behind. If there is something actually wrong with it, the answer above applies instead.
What cannot be refunded?
- Bottles returned more than 14 days after delivery.
- Opened bottles without a fault.
- Items damaged after delivery.
- The original shipping charge, where one was paid, unless the return is our fault.
Do you do exchanges?
Not as a separate process. It is faster to refund the return and place a fresh order, and that way you are not waiting on our stock to move twice.
When will my refund arrive?
We issue it within five working days of the return reaching us. Your bank or UPI provider then takes its own time, usually three to seven days, which is outside our control.
What if the address was wrong?
Couriers attempt delivery up to three times. If a parcel comes back to us because the address was wrong or nobody was reachable, we refund the item price minus the return freight, or resend it once you confirm the correct address.