What we collect
When you place an order: your name, email address, phone number and delivery address. We need every one of those to get a parcel to you and to talk to you about it.
When you sign up for an offer or pre-access: your email address, and nothing else.
When you browse: the ordinary server logs any website keeps, plus a cookie holding your cart and, if you used a creator's link, which creator sent you.
Why we have it
- To fulfil your order — the courier needs an address, and we need a way to reach you if something goes wrong.
- To handle returns and refunds — which means keeping order records after the sale.
- To email you, but only if you asked us to.
What we do not do
We do not sell your details. We do not share them with anyone beyond the parties who need them to complete your order: the courier, and the payment provider. There is no advertising network reading this site.
Payments
Card, UPI and netbanking details are handled entirely by our payment provider. They never reach our servers, and we could not see them if we wanted to.
Cookies
Three, all functional: one keeps your cart, one remembers a discount code you applied, one records which creator's link brought you so they are paid correctly. There are no tracking or advertising cookies.
How long we keep it
Order records are kept for as long as tax and accounting rules require. Marketing subscriptions are kept until you unsubscribe. Anything else goes when you ask.
Your choices
Write to hello@felihz.com to see what we hold about you, correct it, or have it deleted. We will action it within 30 days and will not ask you why. Every marketing email carries an unsubscribe link that works immediately.
Changes to this policy
If it changes materially we will say so on this page and date it. The date at the bottom is when it was last touched.